Refund Policy

Cancelling before it ships

Call us as soon as you can. If the order has not left us we will cancel it outright, and if you have already paid by bank transfer we refund the full amount including any delivery charge. Once an order is with the courier it can no longer be cancelled — it becomes a return.

Changed your mind

You may return an item within seven days of delivery provided it is:

• Unused and in the condition it arrived in, with no scratches or marks
• Complete with its box, papers, tags and any protective film or seal still in place
• Identifiable as the item on your order

Try a watch on over a soft surface and keep the film on until you are sure. A watch that has been worn outside, sized, or has marks on the case or glass cannot be returned as a change of mind — it can only be dealt with as a warranty claim if there is a fault.

For a change-of-mind return, you pay the cost of sending it back, and the original delivery charge is not refunded.

Beauty, skincare and fragrance products can only be returned as a change of mind if they are unopened, with the seal intact. Once opened they cannot be resold, for hygiene reasons — unless they are faulty or not what you ordered, which is covered below.

Faulty, damaged or wrong item

This is different, and we treat it differently. If an item arrives faulty, damaged in transit, or is simply not what you ordered:

• Tell us within 48 hours of delivery
• Send us photos of the problem and of the packaging it arrived in
• We arrange and pay for the return
• You choose a replacement or a full refund, including delivery

Photographing the parcel before you open it is worth the ten seconds if it looks damaged — it settles any question about whether it happened in transit.

A fault that appears later is not a return but a warranty claim, and most watches are covered for at least a year. See our Warranty Policy.

What cannot be returned

• Anything worn, used, damaged, or missing its box or papers
• Beauty, skincare and fragrance products once opened or with the seal broken
• Items returned more than seven days after delivery, unless faulty
• Straps, batteries and other consumable parts once fitted
• Items bought anywhere other than Ceylon Trends

Discounts and pre-orders

A refund is for what you actually paid. If a coupon or offer reduced the price, the discount is not paid out, and a one-time offer such as the welcome coupon is not reissued for a returned order.

The 20% advance on a pre-order is refunded in full if we are not able to dispatch it within 14 days.

How a refund reaches you

We take cash on delivery and bank transfer, so refunds are paid by bank transfer — including when you originally paid cash on delivery. We will ask for your account details when the return is approved. We do not refund in cash and cannot reverse a cash-on-delivery payment through the courier.

Refunds are issued within 14 days of us receiving the item back and confirming its condition. How quickly it then appears is your bank's business rather than ours, but it is usually a day or two.

How to start a return

1. Call or WhatsApp 0767087504 with your order number and what is wrong
2. We confirm whether it qualifies and tell you where to send it
3. Send the item back, complete and well packed
4. We inspect it and either refund or replace

Please do not send anything back before speaking to us — an unannounced parcel is difficult to match to an order, which only delays your refund.